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Customer support:+420 776 552 712coffee@evnoiagroup.com
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    FAQ

     

    1. What types of coffee beans do you offer? Currently, we offer a variety of beans sourced from top-quality farms in East Africa, specifically Kenya. Each blend offers a unique flavor profile.

    2. How is the coffee packaged? Our coffee is sealed in airtight bags to ensure freshness upon arrival.

    3. How should I store my coffee once I receive it? For optimal freshness, store your coffee in a cool, dry place away from direct sunlight. Use an airtight container if possible.

    4. Do you offer ground coffee or whole beans? We offer both options. You can select your preference when placing an order.

    5. How is the freshness of the coffee guaranteed? Our products are air-shipped and delivered to our store within four working days, ensuring that you receive the freshest batch.

    6. What are the shipping costs? Shipping costs vary depending on your location and the quantity of coffee ordered. These details will be provided during the checkout process.

    7. What is your return policy? If you're not satisfied with your purchase, please contact our customer service for return instructions.

    8. How long does delivery take? If the product is in stock, it's delivered the next working day. If out of stock, delivery can take up to 7 days.

    9. Can I track my order? Yes, once your order is shipped, you'll receive a tracking number to monitor its journey to you.

    10. Is it safe to use my credit card on your website? Absolutely! Our website uses secure encryption to protect your payment details.

    11. Do you offer any subscription or loyalty programs? Yes, we have various subscription models and loyalty programs. Check our website for more details.

    12. Can I purchase Envoia Coffee as a gift for someone else? Of course! You can send Envoia Coffee as a gift. Just provide the recipient's shipping details during checkout.

    13. Are there any brewing recommendations for your coffee? Each blend may come with specific brewing recommendations. Check the product description or our blog for brewing tips.

    14. Do you offer international shipping? Yes, we ship to various countries. Please check our shipping page for more details.

    15. What if I have an issue with my order? Please contact our customer service immediately if there's any problem with your order. We're here to help!